All first orders and re-orders will be promptly acknowledged in writing by email by AdFlash Promo (hereafter called "AdFlash Promo"). If customers do not receive order confirmation from AdFlash Promo, they must notify AdFlash Promo immediately, otherwise their order status will be inactive. Please inform AdFlash Promo immediately regarding any changes or discrepancies in the order details or specifications of your PO and our order confirmation.
Orders must be complete when submitted to AdFlash Promo. Definition of complete is as follows;
A hard-copy purchase order must be submitted by email, fax or mail with a hard copy of the artwork. Customers can send a PO via e-mail, but AdFlash Promo cannot accept an e-mail in place of PO.
The PO must contain:
- Purchase order number
- Customer name, address and contact information, including email address
- Ship-to address
- Full item description
- Correct pricing as per AdFlash Promo's custom quote
- Date of applicable Master Customer Agreement
Vector art: jpg, gif, tiff or other non-vector art will not be accepted. All orders requiring artwork must be sent in as CAMERA READY art. Note: In the case of full-color process, an ultra-high resolution jpg 600 dpi can be accepted. The way to tell if art is vector is that it maintains crisp, clean lines when zoomed in or out and "highlights" when clicked on. Common types of vector graphics include Adobe Illustrator, pdf and EPS files. Artwork can be submitted via e-mail, by mail on disk (CD) or FTP (File Transfer Protocol). AdFlash Promo is not responsible for the return of the CD or USB drive. All fonts must be converted to outlines, curves or paths. Avoid very fine lines and shading in artwork and type. Compression: Please use WinZip. Digital printing: AdFlash Promo is not responsible for color matching digital imprints.
Preload data (usb orders): If preload is requested, the data must be submitted along with the PO and art. The order cannot be processed and held to await data. Any order submitted with incorrect/missing purchase orders, art or preload data will not be accepted or processed and will not be considered a valid order. Pricing will not be held pending receipt of the PO, art or data; the current pricing at the time of processing will be applied.
Shipping, Delivery and Turnaround Time
AdFlash Promo's turnaround time means the total time beginning with the confirmation of artwork or approval of a pre-production sample, and ending with the delivery of merchandise to the shipper carrier. While AdFlash Promo will use every effort to meet the turnaround time quoted, AdFlash Promo makes no warranty or representation regarding the date of actual delivery of the goods to the Customer. AdFlash Promo shall not be liable or otherwise responsible for any failure on its part to meet or satisfy the turnaround time as noted on the website or specified on Order Confirmation or Agreement, if any. In addition, the standard turnaround times as noted on the website may have to be adjusted due to unforeseen circumstances associated with "custom" manufacturing and shipping. Please inform AdFlash Promo if the merchandise must arrive by a certain date so that extra attention can be given to your delivery requirements. Any delay in returning the approval of virtual proofs, artwork, or the photo/physical samples to AdFlash Promo will affect the delivery schedule of the order and delivery deadlines. The customer is responsible for the additional expense, cost and time resulting from any delays in AdFlash Promo's receipt of their complete approval. AdFlash Promo is not responsible for any delays caused by shipping carriers or customs clearance. Customer is responsible for being available when the order is delivered and AdFlash Promo takes no responsibility for packages left with others or on doorsteps because client was unavailable to take delivery.
AdFlash Promo reserves the right to apply storage fees for any order unable to ship due to delay by the customer. The storage fees will be calculated based upon the number of days the order is delayed past the original ship date:
• After 1st 30 days: 3% of order total per month ($2 per day minimum)
• After 60 days: 5% of order total per month ($3 per day minimum)
• After 90 days: 7% of order total per month ($4 per day minimum)
• After 120 days: 10% of order total per month ($5 per day minimum)
Blind Shipping, Drop Shipping and Split Shipping
As a premium service, AdFlash Promo can provide drop shipping, blind shipping and/or split shipping at the lowest cost possible to enhance your competitive edge. However, in certain special cases, AdFlash Promo or the factory information must be displayed on the shipping documents for security, insurance or other customs requirements. Please always consult and confirm with AdFlash Promo the details when any of these special shipping services are requested or required.
A revised PO must be submitted to AdFlash Promo for any changes to be accepted.
Unit quantity can be increased within 2 business days after the order is booked. NOTE: Due to the fluctuation of chip pricing, the new units will be priced at current price at the time of increase. No combined pricing/bundle pricing allowed.
Shipping Address Changes
The ship-to address should be determined before the PO is placed with AdFlash Promo. Any change after the Order Confirmation is issued may lead to additional cost and will be subject to reconfirmation from AdFlash Promo. As premium service, we will try to change the ship to address whenever possible. But we will re-evaluate the shipping cost and charge extra when applicable. Also, the change request must be presented to AdFlash Promo in writing 5 business days before ship date for air shipping and 10 business days before ship date for sea shipping. A $40 surcharge will be applied. Any address changes requests received after the above time frame will be subject to delays in the ship date and AdFlash Promo reserves the right to reject the change request if not feasible.
Other Change Requests
Due to the custom nature of the business, all change-order requests need to be presented to AdFlash Promo in writing within 2 business days after the order is booked. Material costs associated + a $40 surcharge will be applied to any change requests occurring after 3 days. Any change requests received after the above time frame will also be subject to delays in the ship date and AdFlash Promo reserves the right to reject the change request if not feasible.
Custom Tools, Dies, Samples, Films and Moulds
All artwork, tools, dies, samples, drawings, films and moulds are maintained for the exclusive use of the original customer, but remain solely the property of AdFlash Promo who may dispose of without notice of "Inactive Moulds" (1 year with no reorder) and "Inactive Film" (6 months with no reorder). Any repeat order after the disposal will be subject to new charges. Die charges appearing in this catalog are estimated costs only. Exact die charges will be determined when final artwork or an exact sample is received from the customer.
Although every effort is made by AdFlash Promo to produce and ship the exact quantities ordered, AdFlash Promo makes no warranty regarding the quantity of goods delivered to the Customer and AdFlash shall not be liable or otherwise responsible for any failure on its part to meet or satisfy the quantity of goods specified in a purchase order.
For all new customers, a 100% deposit with order is required, with the any balance billed and paid in full by customer prior to shipping. Any delayed payment will be charged with an additional finance charge of 2% monthly compounded since the balance due date (Due Balance*(1+1%)^n, where n stands for number of months since balance due). Existing customers are subject to periodic credit reviews to continue their NET 30 terms. For convenient, easy payment, AdFlash Promo will accept VISA, AMEX and MASTERCARD as well as Electronic Transfer without any additional financial or service charges.
We also accept standard bank checks, money orders and cashier checks without an additional charge. But it is the customer's responsibility to make sure the check arrives before the invoice due date. Any delay on payment may lead to the holding of merchandise or additional finance charges.
Past due accounts: AdFlash Promo reserves the right to charge the credit card on file for the invoices that are past due after due date. 30-day past due accounts / invoices will be sent to collection agencies.
To ensure complete hassle free products, it is AdFlash Promo's recommendation for customers to order actual pre-production samples. The pre-production sample fee, including the artwork, die, set-up and shipping will be firmly quoted. Pre-production charges are non-refundable. Any changes after a pre-production sample has been approved will result in additional pre-production and die charges. The additional pre-production charges for revising the sample are solely the customer's responsibility.
Quoted prices or prices shown in AdFlash Promo's website and price list are subject to change without notice. Official AdFlash Promo quotes will be honored per the valid date as specified in the quote documents. Pricing is available by contacting your account representative and is subject to changes without notice.
Our warranties are limited and are set forth in section "Warranty" of these Terms and Conditions. Any physical damages after use are not covered under any warranty. Please be aware that any imprint can wear off eventually depending on usage.
Replacement of Goods
AdFlash Promo accepts no returns of merchandise. Defected goods are subject to inspection by AdFlash Promo and will be replaced if it is determined that defect is covered by our warranties. AdFlash Promo's authorization must be obtained prior to the replacement of merchandise for any reason. Prior to a replacement authorization several samples that illustrate the customer's complaint must be sent to AdFlash Promo for evaluation. Any claims and replacement requests must be made within 10 days of the receipt of merchandise. Otherwise the merchandise will be considered as accepted as is by the customer.
AdFlash Promo does not offer a rush service due to overseas production. Please let us know your in-hands date and we will check to see if it is viable.
Trademarks & Promotion
AdFlash Promo assumes no responsibility for determining who holds title to any trademark or copyright. All liabilities of this nature rest with the customer. The artwork, design, and other trademarks on products in print material, website, or other media are reproduced for display proposes only, and do not imply/suggest endorsement by the trademark owner, or that the item was originally produced for the trademark owner. The customer agrees to hold AdFlash Promo harmless for any claims of damages, costs or expenses resulting from it using any unauthorized logos or trademarks. We do reserve the right to use all products produced by our company in our advertising and displays unless specified in writing to the contrary at time of receiving the customer's order.
Custom Product Design
Whereas AdFlash Promo can assist a customer in developing a new product design, the customer takes full responsibility for any patent infringement that results from AdFlash Promo copying an existing product design supplied by the customer. The customer agrees to hold AdFlash Promo harmless for any claims of damage, costs or expenses resulting from any patent or copyright infringement claim.
Safe Product Commitment
AdFlash Promo is committed to producing and distributing products that are compliant with applicable Product Safety standards established by the Consumer Products Safety Administration (CSPA). Our products utilize many different component and raw materials including copper, brass, iron, zinc alloy, enamels, epoxy, lead, cotton, acetate, nylon, polyester, plastisol inks, PVC (poly vinyl chloride), paper, scents, lead crystal, and batteries.
CPSIA standards apply to products intended for distribution to consumers under the age of 12 years, therefore our products are designed for consumers age 12 years and older. For the protection of both AdFlash Promo and our Distributors we require that we be notified at the time of quotation to the end user if the product is intended for distribution to consumers covered by the CPSIA. We will be pleased to provide custom quotation for these applications. Divergences from our published prices for these applications will include a modest increase in the unit cost as well as costs for the required Product Safety testing. These additional costs will be invoiced to our Distributors on a per order basis. In this way safe products that achieve the goals anticipated by our Distributors and their end user customers will be achieved, avoiding exposure to Product Safety liabilities.
Since AdFlash Promo provides a full customization service, all materials and services are dedicated and purchased especially for your specific order at the time of the Order Confirmation. It is therefore the customer's full responsibility for all charges incurred for the order. This includes all costs incurred for materials, art work, dies or set ‐ups, production, labor and shipping charges up until the order is officially cancelled.
Calculation of cancellation fee
The cancellation fee will be calculated based on the order implementation stage at the time of cancellation request is received and approved.
Orders canceled BEFORE virtual approval stage: a $40 cancellation fee plus a minimum 5% service will be charged.
Orders canceled AFTER mass production starts: a $40 cancellation fee plus all the costs incurred resulting from AdFlash Promo 's order execution department.
Orders CANNOT be cancelled after the order has already shipped (a shipping tracking number will be provided).
Once you have agreed on all the fees, please fill out the attached cancellation request in writing and return to AdFlash Promo by either e‐mail or Fax. You will receive a cancellation approval number confirming the fact that your order is officially cancelled.
Once the Order Cancellation Request form is submitted successfully, the customer will receive a cancellation approval number in 1 to 2 business days along with an Invoice showing all cancellation charges and all incurred costs to date in detail.
Your money will be refunded according to the following schedule:
If the order was paid by a credit card, it generally takes 3‐5 business days for the refund to show up on your banking statement after you get the approval number. For a check payment, it generally takes 1‐2 weeks for a refund check to be issued and mailed.
When AdFlash Promo receives payment in full for all cancellation fees, the cancellation will be officially complete and a refund issued.
*Phone cancellation requests will not be accepted.